Return and Refund Policy
At VibeInfinity, we want every customer to love their streetwear purchase. If for any reason you are not completely satisfied, you can return or exchange your order under the conditions below.
1. Eligibility for Returns
Returns are accepted within 7–15 days of delivery, depending on the product category.
Items must be unused, unworn, unwashed, and in original condition with all tags intact.
Sale or discounted items are eligible for return only if defective.
Customized or personalized items are non-returnable.
2. Non-Returnable Items
Products that are worn, washed, or damaged due to misuse.
Items missing original tags or packaging.
Personalized/customized T-shirts, hoodies, or accessories.
3. Refund Process
After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be credited to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable.
4. Exchange Policy
Exchanges are allowed based on availability.
If your desired size or style is not available, we will process a refund as per our refund policy.
Exchanges must also follow the 7–15 days timeframe.
5. Damaged or Wrong Products
If you receive a defective or wrong product, contact us within 48 hours of delivery with photos for verification.
We will arrange a replacement or refund at no extra cost.
6. How to Initiate a Return
To start a return or exchange:
Email us at support@vibeinfinity.com with your order number, reason for return, and product photos.
Follow our return instructions carefully to ensure approval.
📍 VibeInfinity, [Your Business Address]
7. Policy Updates
VibeInfinity reserves the right to update this policy at any time. Check this page for the latest version to stay informed about our return and refund practices.